Refund policy

 

Velra Beauty Refund & Return Policy

At Velra Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

🔁 Returns

• We offer a 7-day return policy from the date of delivery.
• To be eligible for a return:
  • Product must be unused and in original packaging
  • Proof (image/video) may be required

💸 Refunds

• Once your return is approved, your refund will be processed within 4–5 working days
• Refund will be issued via bank transfer or original payment method

❌ Non-Returnable Items

• Used or opened products
• Products damaged due to misuse

📩 Contact Us

For returns or issues:
📧 Email: velrabeauty.pk@gmail.com
📞 WhatsApp: 03336328487